POE Queue - View, Print, Process

View and Process Records in the a POE Queue

If you haven't already, log in to the POE Queue Application, type your signing key, and then click OK (ENTER or ALT+O).

If you are authorized for one or more POE queues or Queue Builder as well as the Queue Authorizations, select Queue Authorizations from the list when prompted.

View and process records in a POE queue

You must has full access to the selected queue to process records.

Organize the list as needed

Filter (limit the list to certain records)

A column has a drop-down list just above its heading if you can use its values as a filter. Select an item from the drop-down list to limit the records displayed in the queue to those that match the filter value.

For example, you may be able to display records from a single date, or records for a particular exam or study, or records for patients on a selected care unit.

Filters may not be available for all columns, and may not be available for your queue at all. This is determined by the department using the queue.

Orders that have been filtered can be sorted as well (see below).

New records from Order Entry are added to the queue at timed intervals. This process is called an automatic refresh; the time until refresh counts down in the upper right. You can also check for new records manually (see below). Refreshing the queue resets it to its original state, with no filters and default sorting.

Sort (organize the list)

One column in the queue, as defined by the department, determines the automatic sorting for the list. Click the heading of any column to sort the list in ascending order of the contents of that column. Click the heading again to sort the list in descending order. If the list is filtered (see above), the records are still limited to the type you chose.

Check for new records from Order Entry

Click Refresh/Show All (ALT+R) to manually update the list.

New records from Order Entry are added to the queue at timed intervals. This process is called an automatic refresh; the time until refresh counts down in the upper right.

Refreshing the queue resets it to its original state, with no filters, and default sorting.

Widen or narrow columns

Click and drag the right edge of the column heading to the left to narrow and the right to widen.

Click to check/uncheck the option to show test patients.

Process and print records

Select records

Click a single record to select it for viewing, printing, or processing.

Multiple Record Selection—The queue may be set up to allow selection of multiple records in sequence for one-step printing or processing. If available, multi-select by clicking the first record you want, holding down the SHIFT key, and clicking the last record you want.

You cannot select multiple individual records. Filter or sort the list for organize the records in sequence. See above, under Organize the list..

Process a record as received

Select the record, then click Process (ALT+P).
Type your signing key when prompted.
Click OK (ALT+O).

The order in POE is stamped as received by the person who signed, at the date and time of processing. This displays in the Zoom view of the order.
If multi-record selection is allowed, all selected records with New, Changed, or Cancel status will be marked as Received. Orders that are already received will not be unprocessed.
Concurrency (two users working in a queue at the same time—The queue shows the most current status of records after refreshing. If you select a record that has been processed by another user since the latest refresh (automatic or manual), when you click Process, the status of the record is updated in the queue to reflect the processing that was already done. Your action has no effect.
New records that have not been processed as received will drop off the list automatically if they are discontinued by the clinician or by the discharge process. If an record that has not been received is changed, the original record does not display in the queue, and the change record is listed as New.
If an record that has been processed as received is changed or discontinued, it remains on the list as Received. The Changed or Cancel (discontinue) record is linked in the queue to the received record, displaying just above. Changed and Cancel records can be processed as received, like new records.

Process a record received by mistake

Select the record, then click UnProcess (ALT+U). Type your signing key when prompted, then click OK (ALT+O).

The order in POE is stamped as unprocessed by the person who signed, at the date and time of unprocessing. This displays in the Zoom view just below the original received time stamp.

The status of the record returns to its previous state: New, Changed, or Cancel. If multi-record selection is allowed, all selected records with a Received status return to their previous status, but New, Changed, or Cancel records are not affected.

View details of an record

Select the record, then click Zoom (ALT+Z). Click Close (ALT+C) to return to the queue.

This function may not be available for a queue.

Print an record or requisition

Select the record, then click Print Order or Print Requisition. Click Close (ALT+C) to return to the queue.

Only records or requisitions (not both) can be printed. Requisitions are only available for some record types.

Print the list of records

To generate a hard copy of the list of records as currently displayed, click Print List (ALT+L).

For the Discharge Face-to-Face queue only, to automatically open an email addressed to the provider identified to sign this documentation, click the provider name in that column. You must complete the remainder of the message manually, including the subject line and body.

Close the queue by clicking Close (ALT+C).

Click Exit (ALT+E) to close the POE Queue system.