Read & send messages - all providers

The messages that are sent and received for an individual referral are accessed by clicking the messages button on the provider card. From there, you can read all messages from the provider and respond. The message trail also includes referral status change messages such as referral sent, referral accepted pending info, services offered, and so on.

If there are any messages from online providers for a case that haven't been marked as Read, the column for the patient in the Cases Sent list has a red circle with the total number of unread messages, like this: .

If you haven't already, from 4Next standalone:

Click Cases Sent on the main menu.

Click the patient name to select a case.

If you haven't already, from DHeCare (Epic Hyperspace):

Log in to the Case Management or Care Coordinator module.
From the patient encounter, click the 4Next tab.

Click Communicate to display the list of all messages from all providers.

Reading messages from all providers

The All Messages list includes every communication sent and received via 4Next for the selected case.

By default, the list is sorted by date and time, most recent first. To sort by a different parameter, click a column heading. To reverse the sort order, click the column heading again.
Inbound messages are flagged with ; outbound with .
Messages sent with a priority flag are marked with a red exclamation point !.
Unread messages are displayed with bold text and a gray background.

To manually mark a message as read, click . To manually mark a message as unread, click .
Only the first three (3) lines of a message are displayed. Longer messages are shown with an ellipsis (...) at the end of the third line. To view the entire message, click the provider name. The single-provider message popup opens. To return to the All Messages list, click close.

Sending messages to multiple providers

Click message providers. The Communicate popup opens.
All of the providers that were sent a referral are listed and selected by default to receive the new message. Information includes the related need and the current status of the referral.

To keep from sending the message to any one on the list, click to uncheck the box for a provider.
To select only a few, click to uncheck the Select all box, and then click to check the box for the providers you want.

Click next.
Type your message in the New message field.
To flag the message as requiring immediate action, click to turn the Priority switch on: .
Click send.

Each message is added to the applicable single-provider list and the Communicate message list. Messaging a provider automatically marks all messages from that provider as read .

Sending a message to a provider that denied

When a provider Denies a referral, it's inactivated, and in the case Manage view you have to filter the referrals to show providers with a denied status. You can't resend the referral to the provider, but you can send a message if the patient disposition changes and you would like them to reconsider the denial.

Sending a message when the referral is retracted or finalized

Retracted and finalized referrals are not displayed by default on the Referrals Received list. If you send a message to a provider when the referral is retracted or finalized, there is a chance that they won't notice it, unless they have set up notifications for new messages, or routinely check for messages on retracted and finalized referrals.

Handling failed outbound faxes

Referrals, messages, documents and attachments are sent to verified providers who are not online in 4Next via fax. If you see a "failed" message in the provider's message queue or in the Communicate view , or a fax-enabled provider lets you know that they're not receiving the faxes you're sending: