Case Statuses in Cases Sent
The status of a case in 4Next is updated as referrals are sent, offers are made and accepted, needs are finalized, or the case is canceled.
Active case statuses
New - case created, no referrals sent
In process - at least one (1) referral request has been 
Sent, no needs are 
Awaiting to confirm, and there is at least one (1) need that doesn't have an 
Accept Offer
Note that canceling and then reopening a case changes the status to In process.- Awaiting to confirm - for a need that doesn't have an accepted offer, at least one (1) referral is
Offered by the provider - Confirmed - for each need, one offered referral is an Accept Offer
Inactive case statuses
Finalized - all needs are 
Finalized and the case has been Finalized
Canceled - case canceled by sender
Note that canceling and then reopening a case changes the status to In process.
See also
- Guide to referral and case statuses for case management
- Working with the Cases Sent list
- Referral statuses
- Managing a case - working with needs & referrals; managing case ownership & co-owners; canceling & re-opening the case, auditing activity on the case; printing a cover page for faxing an attachment.
- Working with the Case Detail - viewing & adding patient information, adding documentation comments, viewing & printing documents, and adding document attachments.
- Viewing and printing the Case Summary - viewing the current status for all referrals; viewing the reason for any denial; printing the case summary
- Sending a message to multiple providers - viewing all messages sent and received; viewing messages for one provider; sending a message to one or more providers at the same time
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