Re-opening a canceled case
- If you haven't already, from 4Next standalone:
- Click Cases Sent on the main menu.
- Click the patient name to select a case.
- If you haven't already, from DHeCare (Epic Hyperspace):
- Log in to the Case Management or Care Coordinator module.
- From the patient encounter, click the 4Next tab.
- Click to display the case management view.
Re-opening the canceled case
- When a case is canceled, all of the referrals that were sent are retracted, and any drafts are removed. While you can set the filters to see these inactive referrals, you can't add a need or re-send a referral until the case is re-opened.
- Look up the patient by name or MRN.
Video: Search for a patient by MRN - From Cases Sent, to be able to select the patient, click the Canceled option under Inactive Cases on the status drop-down list.
Video: Show canceled cases - Click ⋮ in the case type section in the upper right, and then click the
Reopen Case option.
Video: Re-open a canceled case
- See next:
See also
- Working with the Case Detail - viewing & adding patient information, adding documentation comments, viewing & printing documents, and adding document attachments .
- Viewing and printing the Case Summary - viewing the current status for all referrals; viewing the reason for any denial; printing the case summary
- Sending a message to multiple providers - viewing all messages sent and received; viewing messages for one provider; sending a message to one or more providers at the same time
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