The LMR allows you to work with the clinical messages queue of any
other user at your location or with the queue of any care team (if
previously created). To do so, click the drop-down arrow at the Users
field. (For details on creating a care team, click here.)
You can also work with the clinical messages queue for multiple providers
selected 'on the fly' by clicking the 
. For details
, click here.
Note: Clinical Message queues display only for users who are at your current location. The only exception is if you are logged into the practice level of a location. In that case, you can see the queues of all users from all subset locations for that practice.
When you working in other users' queues, you can monitor messages and take action (reply and forward messages) on their behalf just as you would when working with your own queue. Practice managers can set Out of Office for users in their practice.
Observe the following considerations when working in another user's queue:
When acting on a message (such as forwarding, replying, or replying to all), the message is sent from you (the logged on user), not from the user's whose queue is being worked on.
When deleting a message, it is moved from the active message queue and moved to the inactive queue for the user whose queue is being worked on.
When saving a clinical message as a note, the author of the note is either you (the logged on user) or the provider you indicate that you are signing for, if applicable. For details, see Signing and Saving for a Provider.
When saving a message as a To Do item, it is saved as a To Do for the user whose queue is being worked on (not to your queue, as the logged on user).
Only the first 20 messages display for each user. If a user's queue includes more than 20 items, a See more link displays.
The
number next to the Webshell indicator (
) in
the upper right corner displays the number of unread messages
for your queue only.