Rx Renewal Queue Overview

The Rx Renewal Queue function allows renewals to be handled as tasks when requests come in from phone calls, messages, and patient portals. Although the workflow varies by practice, the process typically includes:

• Support staff receives renewal request from patient and creates task

• PCP approves or denies request

• Support staff generates prescription (if needed)

An icon  in the upper right of the Webshell notification area lets you know the number of incomplete Rx renewal tasks assigned to you.

When you access the Rx Renewal Queue, the list displays your assigned tasks. It includes the date of request, patient’s name, priority, description of the request, medications being requested, and status. Symbols next to the medication name include additional task details.

The default sort order for tasks is reverse chronological. You can sort the data in the columns by clicking the column headings. Exceptions are the Priority column and the Medications column.

You can also display different queues by clicking buttons at the top of the screen:

• Assigned

  This is the default list and displays tasks assigned to the logged in user by default. Click the Assigned to field to view tasks assigned to other users.

• Unassigned

  Lists all unassigned tasks for the practice.

• Complete

  List of tasks that have reached the status of complete assigned to the logged in user. Click the Assigned to field to view other users’ completed tasks.

• Archived

  Tasks are automatically archived 14 days after completion. Tasks are deleted from the Archived list once there are more than 500 archived entries, beginning with the oldest task first.

  Note: You can always view the history of renewals from the Medications module, even if the history of the changes to this renewal task is no longer available.

Note: You can also manage the Rx Renewal Queue for other providers at you location as well as for care teams. For details, see Working with Another User's Rx Renewal Queue.