Issue a User Key

• The Issue Key function allows a you to change the Key for an active account or reactivate an inactive account by issuing a new Key.
• This function is restricted to authorized users. An audit record is kept.
• The key is not the same as the password.
• Users can look up their own keys: see Finding My Key.  

• To issue a key for a user account:

1. Select the account.
2. Click the Key menu.
3. Click the Issue Key option.
4. If the selected account was merged to a different account, you cannot issue a key to the selected account. At the message, make a note of the account this selected account was merged to, and then click OK. Select the account as noted, and repeat the steps above.
5. If the account has an active key, when prompted, click OK to confirm that you want to change the key.

5. If the selected account has a programmer key, when prompted:

• The Cancel button is in focus when the prompt appears to help prevent inadvertent errors.
• Click the Yes button to issue a new programmer key.
• Click the No button to issue a new user key.

6. When prompted, authenticate your authorization by typing your User Name and Password, and then clicking the OK button.
7. The new key for the selected account is generated automatically. If needed, while the display is available (it closes automatically after two minutes), make a note of it.

• The key expiration date is 180 days from the date it is issued.
• The user can look up their new key in their profile: see Finding My Key.
• Authorized PAS users can look up an account key; see Displaying the key for an account.