Re-open a finalized need or case
- If you haven't already, from 4Next standalone:
- Click Cases Sent on the main menu.
- Click the patient name to select a case.
- If you haven't already, from DHeCare (Epic Hyperspace):
- Log in to the Case Management or Care Coordinator module.
- From the patient encounter, click the 4Next tab.
- Click to display the case management view.
Re-opening a 
Finalized case or 
Finalized need
-
If needed, a
Finalized case can be re-opened within 5 days (120 hours) of finalizing, by re-opening
the need.
- From Cases Sent, to be able to select the patient, click the Finalized option under Inactive Cases on the status drop-down list.
- For the need that requires a replacement provider, click ⋮ on the right of the section header for the need, and then click the Re-Open Need option.
- The status of the Finalized referral is automatically changed to
Confirmed.
- The status of the case is automatically changed to Confirmed.
- See next: Sending referrals for a re-opened need
See also
- Working with the Case Detail - viewing & adding patient information, adding documentation comments, viewing & printing documents, and adding document attachments .
- Viewing and printing the Case Summary - viewing the current status for all referrals; viewing the reason for any denial; printing the case summary
- Sending a message to multiple providers - viewing all messages sent and received; viewing messages for one provider; sending a message to one or more providers at the same time
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