The following text must be appended to all templates for external notification messages:
------------- MEDICAL QUESTIONS ---------------- Please DO NOT REPLY to this message if you have a medical question. Instead, please contact your physician's office.
------------- TECHNICAL SUPPORT --------------- For assistance with Patient Gateway, contact: patientgateway@partners.org or call 800-745-9683. The support team monitors email and telephone calls on business days - Monday to Friday, 9am to 4:30pm, Eastern Time - and will make every effort to contact you within 3 business days.
Please be sure to provide your complete name, your email address and a phone number where you can be reached. If you can, please be specific about the nature of your issue.
For a forgotten password, try clicking "Forgot Username or Password" on the login screen for Patient Gateway. Your password will be sent to your email address. If technical support recovers your password, it will be sent to you through US Postal mail. Please allow 3-5 days for receipt.
To ensure you have the best experience using Patient Gateway and get the most current security features to protect your personal and account information online, we ask that you have: For PC using Windows 2000, XP, Vista, or Windows 7 • Internet Explorer 6.0 or higher • Firefox 2.0.0.6 or higher • Safari 3.0 or higher For Macintosh using OSX 10.4 or higher • Firefox 2.0.0.6 or higher • Safari 3.0 or higher
For further details, please see the "FAQ / System Requirements" link on the login page, http://www.patientgateway.org.
To avoid future notification messages like this one, sign in to Patient Gateway, select "Accounts" and click "No" under "Turn on email notification".
------------- ABOUT THIS MESSAGE ---------------- The Patient Gateway system automatically sends this notification when a new Patient Gateway message arrives. Patient Gateway is intended for non-urgent, secure electronic communication with your doctor's office.