Mass General Brigham Server Team decommissioning process

Once the ServiceNow request to decommission a server is received, the Server Team:

1. Contacts the owner of the configuration item to make sure the request is valid.
2. Once the request is verified, opens a decommissioning workflow and closes the original request, documenting the request numbers related to the workflow.
3. Shuts down the server for 10 Days before the first task in the workflow is started.  If no one requests for the server to be turned back on, the server is turned back on to begin the first few steps of the workflow.

Decommissioning workflow tasks for decommissioning a virtual server:

1. Start final archive backup
2. Uninstall System Center Operations Manager (SCOM) and remove from Netreo
3. Disable Simple Network Management Protocol (SNMP) service and power off
4. Remove from backup schedule
5. Remove from Cyber Ark
6. Recover IP addresses
7. Remove from AD/Wins (Active Directory/Windows Internet Name Service)
8. Remove from System Center Configuration Manager (SCCM) and Trend (server protection)
9. Remove virtual server from VMware and remove obsolete storage in Vcenter

Decommissioning workflow tasks for decommissioning a physical server (in this case a web server):

1. Start final archive backup
2. Uninstall System Center Operations Manager (SCOM) and remove from Netreo
3. Disable Simple Network Management Protocol (SNMP) service and power off
4. Update Web Team database
5. Remove from backup schedule
6. Remove from Cyber Ark
7. Storage Area Network (SAN) decommission checklist
8. Recover IP addresses
9. Remove from AD/Wins (Active Directory/Windows Internet Name Service)
10. Remove from System Center Configuration Manager (SCCM) and Trend (server protection)
11. Remove from system management tools
12. Remove SAN (network) connection, cables, remove from rack and data center