Contact Us

  • Mass General Brigham staff: check Help for 4Next
  • All other 4Next users: check the 4Next FAQ for answers to frequently-asked questions about signing in to 4Next, dealing with errors, and requesting access.
  • Complete and submit the Contact Us form to create a service ticket for the 4Next support team.
  1. All fields are required. Type your name, phone number, and email address.
  1. Click to select an option from the Type of Problem drop-down list.
  2. Type a description of the problem you're having.
  3. Click submit.

4Next support

4Next support hours:

  • Monday through Friday 8:30am – 5:00pm
  • Weekend & holiday on call for patient-care critical issues only 8:30am – 5:00pm

Response time for patient-care critical issues is 10 minutes. For all other issues, 4Next support will respond to your ticket within 1 business day.

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